Natalie Feltz
Food Service Management Program Coordinator
107 Culinary Academy at Middletown Commons
681-753-5083
nfeltz@pierpont.edu
Program Purpose
The C.A.S. Food Service Management - Hospitality & Tourism concentration prepares graduates to pursue dynamic and rewarding careers in the hospitality and tourism industries. This program is designed for individuals who are passionate about creating exceptional guest experiences and aspire to build a professional future in hotels, resorts, tourism operations, and event services.
It also serves as an excellent pathway for those already working in hospitality to advance their careers, gain industry-recognized credentials, and develop leadership and management expertise. Additionally, this program complements other business and food service management concentrations, expanding students’ career options by providing focused skills in customer and personal service, communication and media, planning and organization, and leadership in hospitality management.
Student Learning Outcomes
Upon successful completion of the C.A.S. in Hospitality & Tourism, graduates will be able to do the following:
- Identify knowledge and skills to achieve guest satisfaction.
- Practice professionalism and ethics in simulation and real-world experiences.
- Identify leadership and teamwork practices necessary to meet common goals.
- Identify basic and supervisory functions in the hospitality industry.
- Communicate effectively orally and in writing.
- Practice technology applications current in the field of practice.
- Demonstrate knowledge of cultural competence practices necessary for guest satisfaction.
- Identify best practices to further sustainability in the industry.
Opportunities
Graduates of the C.A.S. in Hospitality & Tourism are prepared to build long-term, successful careers in the hotel, resort, and tourism industries. With specialized training in guest services, event planning, catering and banquets, housekeeping operations, and front desk management, students are equipped to step into leadership and career-track roles across a wide range of hospitality settings.
Many Pierpont graduates have advanced their careers at prestigious properties, including Stonewall Resort in West Virginia and The Waterfront Place Hotel (a Marriott property) in Morgantown, West Virginia, where they have excelled in roles such as dining room supervisor, front office supervisor, guest services manager, banquet manager, assistant food and beverage manager, and maître d’hôtel.
The program’s hands-on Culinary Arts training further enhances graduates’ versatility, making them competitive candidates for positions within restaurants, inns, universities, banquet facilities, exclusive clubs, and corporate hospitality settings. With the hospitality and tourism industry continuing to grow, graduates are well-positioned to pursue fulfilling careers with strong advancement potential.
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